How can we help?

Online Orders

• ❗ Due to traffic in the carrier networks from high volume of orders, the delivery of your return with PostNord may be delayed.
• Holiday Season Delivery & Returns Guide 🎁
• What is your online returns policy?
• Can I make an exchange?
• Can I return my online order in-store?
• What is your extended festive returns policy? 🎁
• Can I return more than one order in the same parcel?
• I haven't received my return label
• How do I return my order?
• How do I cancel my return?
• How do I make an additional return from my order?
• How do I modify my online return request?
• How do coupons affect my refund?
• Can I use a different courier to return my order?
• Important information regarding delays in our returns process.
• When can I expect to receive my refund?