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If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email, a copy of your ID and the name of the receiver. This will need to be presented to our store advisor when collecting the order.

If you're unable to collect your order within 7 calendar days of it arriving in store, this will be returned back to us and a refund processed. You will receive your refund within 14 (FOURTEEN) working days from the date on which we receive the returned Product(s) at our warehouse.