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Q. I have received an incorrect item, what should I do?

We want to resolve this as quickly as possible. Please contact us with order number, the SKU (this can be found on the paper label under the barcode, product code starting 20000) of the item you have been sent and the SKU (20000, on the tax invoice) of the item you should have received.

Subject to stock availability we will try to send you the correct item. Should we no longer have the stock, we will process a refund to the card used to place the order.

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