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Q. My item is faulty, what should I do ?

As soon as you discover a fault with your item, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page.

So we can assist you efficiently, please do provide us with the following:

1. Order number
2. The faulty item code (beginning 2000, located below the barcode on the label)
3. An image of the fault
4. Any other information

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