How can we help?

Please be vigilant of fake accounts, emails and competitions that are pretending to be UNIQLO.

We would not send you emails using Gmail, Hotmail or Yahoo domains such as uniqloglobalfashion@gmail.com.  


Please ensure that you always refer to our official website www.uniqlo.com and the official UNIQLO Europe social media accounts:

Instagram: @uniqloeurope, Facebook: @uniqloeurope, Pinterest: @uniqloeurope, TIKTOK: @uniqloeurope

Any other social media accounts are not official. If you receive messages from any other accounts which are pretending to be UNIQLO Europe, do not click on links in the message, open attachments, or reply to the message. Please delete the entire message and block the fake account to prevent further damage.


UNIQLO's official Gift Card partner is Buyatab  

Please note that if you are purchasing a gift card or have done so already, you will receive an email from our partner service provider Buyatab regarding your purchase using their own domain.

 

BIMI [Brand Indicators for Message Identifications]

UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification).

 

This allows the official UNIQLO logo to appear next to emails in supported inboxes.

 

Popular email providers supporting BIMI:

 

• Gmail : The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.
  
  

• Apple Mail (iCloud.com) : The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. (Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com).

• Yahoo! Mail - AOL : The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).

 

Important Notice:
 

• Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).

• The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.

• If an email claiming to be from UNIQLO seems suspicious, please delete it without opening. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of a UNIQLO email, please contact customer service support.

 


Should you wish to confirm any email/message you have received, or report any unofficial accounts, you may use any of the official UNIQLO customer communication channels on faq-dk.uniqlo.com