How can we help?

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse.
  On the way	Your order has left our facilities and is on its way to you. A shipping confirmation e-mail will include the estimated delivery date and tracking details.
  Delivered	Your order has arrived at the shipping address provided.

Carriers' Tracking Website

• PostNord Tracking
• UPS Express

Important Notes

• Please allow time for the tracking number to be updated on the carrier’s website.
• Ensure there are no spaces when copying and pasting your tracking number.
• If tracking details are not available yet, please check again later.

Unfortunately, tracking is not available for store collection orders. If you selected Click & Collect at checkout, your order will be delivered to the UNIQLO store you specified. 
You will receive a pickup notification email once your order is ready for collection.

Even if you do not receive the pickup notification email, you can still check your order status in your [Purchase History].

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse
  On the way	Your order is on the way to the store.
  Delivered	You will receive an e-mail once your order is ready for collection.

How to Collect Your Parcels

• Please bring along your e-mail confirmation (printed or on your smartphone). You can also show your UNIQLO App membership barcode for a quick and easy collection.
• You have 14 calendar days from when your order is delivered to the store to collect it.

You can also check your order by logging into your UNIQLO account and viewing your [Purchase History]
 

• ▼ Order Status

  Ordered	Your order has been placed successfully.
  Preparing for Delivery	Your order is being prepared in our warehouse
  On the way	Your order is on the way to the MyPack Collect. It may take 2–4 working days.
  Delivered	You will receive an SMS once your order is ready for collection.

  
   

Carriers' Tracking Website

• PostNord Tracking 

Important Notes

• Please allow time for the tracking number to be updated on the carrier’s website.
• Ensure there are no spaces when copying and pasting your tracking number.
• If tracking details are not available yet, please check again later.

How to Collect Your Parcels from your MyPack Collect

• You will receive an SMS and email delivery confirmation. In order to collect your parcel, you must bring proof of identity with you. 
• Accepted forms of identification are determined by PostNord.
• Parcels will be held at the Service Point for 7 days before being returned to UNIQLO.

• Q. I have an issue with my delivery, what should I do?

  A. We are sorry to hear this. Please refer here for the guide to help you resolve the issue quickly.

• Q. I do not receive any pick-up notification, what should I do?

  A. Please check your spam/junk folder as often emails are redirected. You can also confirm the status of your order by logging into your UNIQLO account and checking your [Purchase History].

• Q. What happens if I am unable to collect my orders within designated period of time?

  A. If you are unable to collect your order within the designated time period, your order will be returned to our warehouse and a refund will be issued after it has been received.

• Q. I have not received my collection notification, what should I do?

  A. Please check your spam/junk folder and your SMS messages from PostNord.
  
  You can also track your parcel using the PostNord tracking link provided in your shipping confirmation email.
  
  If you are still unable to locate your collection notification, please contact PostNord Customer Service directly for assistance. 

• Q. My order has been redirected to a different Service Point, what should I do?

  A. If your selected Service Point is full, PostNord may redirect your parcel to a nearby Service Point. You will be informed of the new location via SMS or tracking updates.