How can we help?

• The estimated delivery time applies when orders are placed before 10:30am, Monday to Friday (including public holidays).
• Orders placed outside this time will require an additional working day for processing.

Pick-up in UNIQLO Store (Click & Collect)

• Stores will hold your Click & Collect order for 14 calendar days before returning it to our warehouse.
• Please bring your order confirmation email or SMS notification when collecting your parcel.

Pick-up from PostNord Service Point

• PostNord Service Points will hold your parcel for 7 days before returning it to UNIQLO.
• A valid Danish mobile number is required. You will receive an SMS notification.
• Please bring valid photo identification when collecting your parcel.
• If someone else is collecting on your behalf, they must present valid identification.

• Q. Do you deliver to my address?

  A. UNIQLO delivers to most postal areas in Denmark. However, we reserve the right not to deliver to:

  • PO Box addresses

  Delivery times may vary depending on your location and the delivery method selected.

• Q. Is Pick-up from a PostNord Service Point available everywhere?

  A. Pick-up availability depends on PostNord coverage. Your nearest available Service Point will be shown automatically at checkout.

• Q. Can I send one order to multiple addresses?

  A. No, each order can only be delivered to one address. To send items to multiple destinations, please place separate orders.

• Q. Is my package insured? Do I need to sign for it?

  A. Yes. All purchases are insured against theft and accidental damage whilst in transit. Once delivered and signed for (or left in a safe location), the insurance no longer applies.