Q. I have entered an incorrect address, what should I do?
Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address.
We sincerely apologize for the inconvenience this may cause you.
Option 1. Cancel the order and place a new order
An alternative is to attempt to cancel the order and place a new order with the correct details.
You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.
Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding.
Option 2. Contact our delivery partners' Customer Service Team
If you are unable to receive your parcel at the address provided, you can update your delivery address contacting our delivery partners directly.
> If your order is being delivered by PostNord
Unfortunately, for security reasons, the address change is not possible.
> If your order is being delivered by UPS
As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.
> If your order is being delivered by BudBee
Unfortunately, for security reasons, the address change is not possible. However, you can reschedule your delivery and have your package delivered to a locker using the BudBee App or through the tracking link sent to you via text.
We sincerely apologize for the inconvenience this may cause you.
Option 1. Cancel the order and place a new order
An alternative is to attempt to cancel the order and place a new order with the correct details.
You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.
Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding.
Option 2. Contact our delivery partners' Customer Service Team
If you are unable to receive your parcel at the address provided, you can update your delivery address contacting our delivery partners directly.
> If your order is being delivered by PostNord
Unfortunately, for security reasons, the address change is not possible.
> If your order is being delivered by UPS
As long as the first delivery attempt has not yet taken place, you can change your address by contacting UPS customer service via their online chat or by telephone.
> If your order is being delivered by BudBee
Unfortunately, for security reasons, the address change is not possible. However, you can reschedule your delivery and have your package delivered to a locker using the BudBee App or through the tracking link sent to you via text.
Delivery Support
If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:
Contact PostNord
Website: Contact Us | PostNord
Phone: 70 70 70 30, Monday - Friday: 9:00 am to 2:00 pm.
Contact form: Contact form
Email: dkkundeservice@postnord.com
Contact UPS
Website: Contact Us | UPS
Phone: 35 25 80 80, Monday - Friday: 8:00 am to 7:00 pm. Saturday: 9:00 am to 1:00 pm.
Contact form: Contact form
Contact Budbee
Website: Contact Us | Budbee
Chat: via Budbee App. Monday-Friday 09.00 am to 10.10 pm
Contact UNIQLO Denmark
CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
By Phone
(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
By Phone
70 71 50 68
(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday