What happens if I am out when you try to deliver?

Q. What happens if I am out when you try to deliver?

We would always recommend you selecting a delivery method most convenient to you.

However, once your order is about to be delivered you will receive a notification from the carrier, PostNord, which gives you the opportunity to choose between different options on how to receive your order, this includes redirecting the order to the closest PostNord Service Point or changing the delivery date/time.

Delivery Support

If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:

Contact PostNord

Website: Contact Us | PostNord
Phone: 70 70 70 30, Monday - Friday: 9:00 am to 2:00 pm.
Contact form: Contact form
Email: dkkundeservice@postnord.com

Contact UPS

Website: Contact Us | UPS
Phone: 35 25 80 80, Monday - Friday: 8:00 am to 7:00 pm. Saturday: 9:00 am to 1:00 pm.
Contact form: Contact form

Contact Budbee

Website: Contact Us | Budbee
Chat: via Budbee App. Monday-Friday 09.00 am to 10.10 pm

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CHAT SUPPORT

CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed : Christmas Day and Easter Sunday.

By Phone

(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday

By Phone

70 71 50 68

(All phone calls are conducted in English)
Customer Care Operating hours: Mon-Fri: 10:00-17:30
24th, 26th, 31st December and 1st January: 11am - 6pm
Closed: Christmas day and Easter Sunday

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Q. What happens if I am out when you try to deliver?

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