How can we help?

Once the order has been placed, we do not have the ability to change/modify any details of the order, including the address. 

We sincerely apologize for the inconvenience this may cause you.

Option 1. Cancel the order and place a new order

An alternative is to attempt to cancel the order and place a new order with the correct details.

You have the possibility to cancel and order within 30 minutes after placing it. You can only do this by logging in to your account, or guest account, and cancelling the order via the "Purchase history" page. After the 30 minutes have elapsed, you will no longer be able to cancel your order.

Please also note that our customer service team is unable to cancel the order for you, and we ask for your kind understanding. 

Option 2. Contact UNIQLO Customer Service Team

Dependent on the delivery option chosen, our team can attempt to intercept the order. But we ask for your understanding as we cannot guarantee that we will be able to do so before the first attempt of delivery is made. 

Please contact us as soon as possible, if you cannot receive your parcel at this address.